Frequently Asked Questions

Why change to digital tickets?

For many years, we’ve had generic tickets that were printed and could be used at any concert. This has led to the potential of overselling our concerts, as we found out at our December 2024 concert! Though we (luckily) didn’t oversell it, we need to make sure everyone that buys a ticket will have a seat! This means that we need to count tickets to specific concerts as they are sold.

As we considered our options, we also noticed the number of people confused about our will-call tickets after buying tickets online- most were expecting digital tickets, which have become the standard for many performing arts organizations. We feel moving to an online ticket platform will help our organization grow!

Do I pick my seat now?

No, our concerts are still general admission. Come early to get your favorite seats, and don’t forget about the pre-concert talks at 7:00pm!

Can I still buy tickets at the door? What if I don’t have a phone for a digital ticket?

Absolutely! We will still accept cash or card for purchases at the door. We can check you in without scanning your ticket if needed!

I liked the flexibility of using my tickets at any concert. Can I still do that?

Yes, any ticket not scanned for entry can be exchanged for any other concert in the same season (while tickets last). This can be done by emailing our events director at eventsdirector@lovelandorchestra.org or talking to staff in person at our concerts.

How do season tickets work?

You can buy a season ticket pass online or in-person, and we still offer adult and student packages of six concerts- one ticket for each of our concerts. As with all our tickets, they can be exchanged for other tickets in the same season, if you can’t make it! The four-ticket package has been discontinued, but you’ll be able to buy a “remaining season pass” after the season starts.

How does this change ticket prices?

We ran into lots of fees while setting our system up from the credit card companies and the digital ticket company. If we wanted one fixed price, we could raise our ticket prices, but we chose the option of adding the fees to the ticket prices. The fees are different between online and in-person purchases, and they are different between cash and credit card. We have adjusted our prices so that the cash prices in-person remain the same, and online purchases will be slightly increased with the fees, similar to most online ticket sales. We encourage you to buy your tickets in whatever way you prefer!

I bought a ticket but cannot attend. What should I do?

Digital tickets are easy to email/text to a friend if you can’t make it! Each QR code can only be scanned once. We also allow exchanges to any other concert the same season if the QR code has not been scanned. Email eventsdirector@lovelandorchestra.org to exchange your tickets for another date, or talk to staff in person at one of our concerts.

When should I arrive?

Our lobby is usually ready about an hour before the concert. You can also come a half-hour early to hear a great pre-concert talk by the conductor!

Where should I sit? Is there handicap seating available?

Our concerts are general admission. Come early to pick your seats of choice! There is accessible seating and wheelchair spaces, available on a first-come, first-serve basis.

What should I wear?

Formal and casual wear is great! We want everyone to feel comfortable, but some of our audience members love the opportunity to have a fancy night out!

Are there age restrictions?

No! We allow all ages at our concerts. Youth 12 and under are free! We ask that you respect other audience members and take time in the lobby if your child becomes disruptive. You may want to pick a seat near the lobby for a quick exit!

Is there an intermission?

Yes, our concerts have a 10-15 minute intermission.

Will there be refreshments? Can I eat or drink in the concert hall?

We sell light snacks, soft drinks, and bottled water during intermission, and you are also welcome to bring your own food or drinks. We ask you to please consume it in the lobby- no food or drinks are allowed in the auditorium.

When should I clap?

We encourage you to clap when you like! In Classical music, it is typical to clap at the end of a whole piece, instead of after each movement (you’ll notice movements listed in smaller font below the piece in the program). If we are playing a piece in a Jazz or Popular style, it is common to clap in the middle of a piece, particularly after a great solo! When in doubt, waiting for the conductor to turn around and bow is a great cue!

Can I take pictures/video?

We allow pictures and video for non-commercial use. Please avoid disturbing others by not using a flash, and not standing in front of other patrons.